Prenatal Helpline

by Lillian Torres; REACH/Alcance Program & Coalition


This is one of our many stories of empowerment. A phone call came in to the Prenatal Helpline that the Alcance program hosts as a service that assists pregnant women in accessing healthcare and provide community resource information in efforts to facilitate systems navigation.  The mom called to inquire on interpreting services and transportation information.  When she was asked if she was pregnant she said no.  When she was asked if she had minor children at home she said "Yes I do, I have a 2 year old, a 3 year, a 4 year old, 5 year old, 6 year old, and 11 year old." Whew!  She was then advised to call the number on the back of her Medicaid card which provides a line for Spanish speaking individuals and request assistance with transportation. When she called back she said she was able to obtain the transportation she needed.  Also she said she didn’t know that the line existed and was very happy with the services provided.  It is the goal of the REACH/Alcance program to empower our community members.